Terms of service

OVERVIEW

This website is operated by The Soft Goods Company LTD (trading as Qaushey Living). Throughout the site, the terms "we", "us", and "our" refer to The Soft Goods Company LTD. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any unauthorized or illegal purpose, nor may you, in the use of the Service, violate any applicable laws in your jurisdiction (including UK copyright and intellectual property laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services and order access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for legitimate commercial reasons at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and adaptations to technical requirements of connecting devices. Payment card data is always encrypted across networks via PCI-DSS compliant payment gateways.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, product designs, or written/photographic content on the website without express written permission from us.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make every effort to ensure the information on this site is accurate, complete, and up to date. However, the material on this site is provided for general retail consumer guidance.

This site may contain historical information, which is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site except as required by applicable UK law.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without prior notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price adjustment, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS AND HANDCRAFTED CHARACTERISTICS

Certain products may be available exclusively online through the website in limited quantities and are subject to return or refund strictly according to our Return and Refund Policy.

  • Artisanal Variation: Our textiles—including hand-block printed quilts and hand-embroidered throws—are crafted using authentic, traditional artisanal processes. Subtle dye variations, natural slub textures in pure cotton weaves, and minor alignment differences inherent to hand-carved block stamps or hand needlecraft are authentic hallmarks of artisanal craft, not manufacturing defects.

  • Display Accuracy: We make every effort to display product colours, textures, and details as accurately as possible. We cannot guarantee that your monitor or mobile display will reflect exact real-life tones.

  • We reserve the right, but are not obligated, to limit sales of our products or Services to any person, geographic region, or jurisdiction.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or limit any order placed with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order (such as orders using the same customer account, payment card, or delivery address). In the event that we make a change to or cancel an order, we will attempt to notify you via the email or phone number provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account details for all purchases made on our store.

SECTION 7 – THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools (such as shipping trackers or currency switchers) over which we neither monitor nor have control. You acknowledge that we provide access to such tools "as is" and "as available" without warranties or endorsements of any kind.

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to external websites not affiliated with us. We are not responsible for examining or evaluating third-party content or privacy practices.

SECTION 8 – USER REVIEWS, COMMENTS, AND FEEDBACK

If you send creative ideas, product reviews, suggestions, or other materials to us (online, by email, or via social channels), you agree that we may, without restriction, edit, publish, distribute, and use them across our marketing channels. We are under no obligation to maintain comments in confidence, compensate you, or respond to every comment.

You agree that your comments will not violate any rights of third parties, contain unlawful, abusive, or defamatory content, or transmit computer viruses or malware.

SECTION 9 – PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.

  • To violate any local, national (UK), or international laws, regulations, or ordinances.

  • To infringe upon or violate our intellectual property rights or those of others.

  • To submit false, misleading, or fraudulent order details.

  • To upload or transmit malicious code, viruses, or any technology that interferes with store functionality.

  • To scrape, crawl, spider, or harvest data or personal information from this site.

We reserve the right to terminate your use of the Service or cancel orders for violating any prohibited uses.

SECTION 10 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

Nothing in these Terms of Service shall limit or exclude our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any breach of your statutory rights under the UK Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.

Subject to the above, we do not warrant that your use of the service will be entirely uninterrupted, error-free, or secure. To the fullest extent permitted by English law, The Soft Goods Company LTD, our directors, officers, employees, and suppliers shall not be liable for any indirect, incidental, punitive, or consequential losses, including lost profits or business disruption, arising from your use of the site or products purchased through the Service.

SECTION 11 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Soft Goods Company LTD, its directors, officers, employees, affiliates, and suppliers from any claim, demand, or expenses (including reasonable legal fees) made by any third party due to or arising out of your breach of these Terms of Service or violation of applicable laws.

SECTION 12 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable under English law, such provision shall nonetheless be enforceable to the fullest extent permitted, and the unenforceable portion shall be deemed severed without affecting the validity and enforceability of the remaining provisions.

SECTION 13 – GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements whereby we provide you goods or services shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute or claim arising out of or in connection with these Terms or your purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 14 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of or access to our website following changes constitutes acceptance of those changes.

SECTION 15 – CONTACT INFORMATION

Questions about the Terms of Service should be directed to:

  • Trading Entity: The Soft Goods Company LTD (trading as Qaushey Living)

  • Registered Address: Unit B, Chapel Street, Netherton, Dudley, DY2 9PN, United Kingdom

  • Email: contactus@qaushey.com

  • Telephone: +44 7979 889956