Privacy policy

This Privacy Policy describes how The Soft Goods Company LTD (trading as Qaushey Living, "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from qaushey.com (the "Site") or otherwise communicate with us.

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Data Controller is:

  • Company Name: The Soft Goods Company LTD (trading as Qaushey Living)

  • Company Registration Number: [Insert your CRN]

  • Registered Address: Unit B, Chapel Street, Netherton, Dudley, DY2 9PN, United Kingdom

  • Email: contactus@qaushey.com

SECTION 1 – INFORMATION WE COLLECT

When you use our Site, we collect personal information about you from various sources:

  • Information You Provide Directly:

    • Order and Contact Details: Full name, billing address, shipping address, email address, phone number.

    • Payment Details: Payment card numbers, expiration dates, and security codes (processed securely through encrypted third-party payment gateways; we do not store raw card numbers on our servers).

    • Account and Support Data: Customer support inquiries, communications, and feedback.

  • Information Collected Automatically:

    • Device & Usage Data: When you browse the Site, we automatically collect your IP address, browser type, operating system, time zone, referring URLs, and interaction patterns via cookies and tracking pixels.

SECTION 2 – LAWFUL BASES FOR PROCESSING (UK GDPR)

Under the UK GDPR, we rely on the following lawful bases to collect and process your personal data:

  • Performance of a Contract: To process orders, manage deliveries, process returns, and facilitate payment transactions.

  • Legitimate Interests: To prevent fraud, maintain website security, optimize our store design, and understand visitor usage trends.

  • Consent: For direct email/SMS marketing, which you may opt into or out of at any time.

  • Legal Obligation: To comply with statutory tax, accounting, and consumer rights regulations under English law.

SECTION 3 – COOKIES AND TRACKING TECHNOLOGIES

Our Site uses cookies to support functionality, maintain your cart session, and provide aggregated analytics.

  • Essential Cookies: Necessary to keep items in your cart and navigate the checkout process securely (e.g., _session_id, cart, _secure_session_id).

  • Analytics & Performance Cookies: Help us track visitor counts and browser types to improve our store performance (e.g., _shopify_visit, _shopify_uniq).

  • Marketing Cookies: Used to serve relevant product recommendations and measure campaign conversion.

You can manage or withdraw your cookie preferences at any time using our on-site cookie banner or through your browser settings.

SECTION 4 – SHOPIFY & THIRD-PARTY SERVICE PROVIDERS

  • E-Commerce Platform: Our store is hosted on Shopify Inc. Your data is stored through Shopify’s secure data storage, databases, and the Shopify application behind industry-standard firewalls.

  • Payment Gateways: All payments are processed through PCI-DSS Level 1 certified processors (such as Shopify Payments). Payment data is retained only as long as necessary to complete your purchase transaction.

  • Fulfillment & Logistics: We share your shipping address and contact details with domestic and international delivery partners (e.g., Royal Mail, DPD, DHL) strictly to fulfill and track your order.

  • International Data Transfers: Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are implemented in compliance with UK GDPR (such as the UK International Data Transfer Addendum or Standard Contractual Clauses).

SECTION 5 – DISCLOSURE OF INFORMATION

We will never sell or rent your personal information to third parties. We may disclose your information only:

  • To regulatory bodies, law enforcement, or HMRC when legally obligated under English law.

  • To protect our legal rights, property, or safety, or in connection with a corporate reorganization, merger, or sale of assets.

SECTION 6 – DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, or regulatory reporting requirements under UK statutory limits (typically 6 years for business transaction records).

SECTION 7 – YOUR RIGHTS UNDER UK DATA PROTECTION LAW

Under the UK GDPR, you have the following rights regarding your personal information:

  • Right of Access: Request copies of the personal data we hold about you.

  • Right to Rectification: Request correction of any inaccurate or incomplete details.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal information where there is no legal reason for us to keep it.

  • Right to Restriction of Processing: Request that we temporarily halt processing of your data.

  • Right to Data Portability: Request transfer of your data to another service provider.

  • Right to Object: Object to our processing of your data for direct marketing purposes.

To exercise any of these rights, contact us at contactus@qaushey.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).

SECTION 8 – SECURITY

We follow Payment Card Industry Data Security Standards (PCI-DSS) and utilize 256-bit Secure Socket Layer (SSL) encryption for all customer checkout and transaction data.

SECTION 9 – AGE OF CONSENT

By using this Site, you confirm that you are at least the age of majority in your jurisdiction of residence, or that you have given consent for any minor dependents to browse the Site.

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised date.

SECTION 11 – CONTACT INFORMATION

For questions regarding this policy or our privacy practices, contact our Data Protection representative:

  • Business Entity: The Soft Goods Company LTD (trading as Qaushey Living)

  • Registered Address: Unit B, Chapel Street, Netherton, Dudley, DY2 9PN, United Kingdom

  • Email: contactus@qaushey.com

  • Telephone: +44 7979 889956