Shipping policy

Last Updated: September 2026

At Qaushey Living (operated by The Soft Goods Company LTD), our artisan textiles are carefully inspected, hand-packed, and dispatched using tracked courier services.

Because our collection balances ready-to-ship artisan pieces with handcrafted, made-to-order commissions, delivery timelines depend on the specific craftsmanship involved.

1. UK DOMESTIC DELIVERY & TIMELINES

We dispatch domestic orders directly to mainland UK addresses via tracked postal and courier partners (e.g., Royal Mail Tracked, DPD, DHL).

Collection / Order Type Processing & Dispatch Estimated Delivery Lead Time

In-Stock & Express Items


(Ready-to-ship throws & quilts)

 1–2 business days

5–8 business days


(Direct tracked delivery to your door)

Crafted on Demand / Made-to-Order


(Bespoke sizes, hand-embroidered pieces)

 Hand-crafted to order

30–45 business days


(Includes hand carding, dyeing, stitching & final UK inspection)

Business days are Monday through Friday, excluding UK bank holidays.

2. UK SHIPPING RATES

  • Standard Tracked Delivery: FREE on all domestic UK orders.

  • Zero Hidden Customs or Import Duties: Because your order is processed through our registered UK entity (The Soft Goods Company LTD), all UK deliveries are completely free of unexpected import VAT, customs fees, or clearance charges.

3. ORDER TRACKING & UPDATES

  • As soon as your parcel is dispatched, you will receive an automatic dispatch confirmation email containing your direct courier tracking link.

  • Please allow up to 24 hours for the courier's tracking portal to update after generation.

  • If you do not see our dispatch email in your main inbox, please verify your junk/spam folder or contact our support team.

4. INTERNATIONAL SHIPPING (OUTSIDE THE UK)

  • We deliver our handcrafted textiles to customers worldwide (including North America and Europe).

  • International Rates: Calculated dynamically at checkout based on package weight and destination country.

  • International Customs & Taxes: Orders shipped outside the United Kingdom may be subject to local import taxes, customs duties, and brokerage fees levied by the destination country. These charges are the responsibility of the recipient.

5. DELIVERY ADDRESS ACCURACY & SAFE TRANSIT

  • Please ensure your full delivery address and contact number (+44 or international country code) are entered accurately at checkout.

  • We cannot be held liable for delays or non-delivery resulting from incorrect postal addresses or missed delivery attempts where tracking confirms arrival at the premises.

6. QUESTIONS & LOGISTICS SUPPORT

If you have any questions regarding your parcel, or if you need an update on a made-to-order commission, contact our UK team:

  • Company Name: The Soft Goods Company LTD (trading as Qaushey Living)

  • Registered Hub: Unit B, Chapel Street, Netherton, Dudley, DY2 9PN, United Kingdom

  • Email: contactus@qaushey.com

  • Telephone: +44 7979 889956